Highfield Level 3 Extended Certificate in Spectator Safety Supervision (RQF) - (Includes PI)

The objective of this qualification is to confirm occupational competence and provide learners with the knowledge, skills and understanding of spectator safety. Learners will cover topics such as:

• Preparing stewards and venues for spectator events
• Managing and maintaining stewarding in designated areas
• Managing information for action and decision-making
• Developing and sustaining productive working relationships with stakeholders
• Monitoring and solving customer service problems

Physical Intervention

This qualification also includes the optional unit Application of physical interventional skills in the private security industry. The Physical Intervention unit is an additional opportunity for learners to upskill. This is to be used by all learners who, because of their job role and location at an event, are required by their employer to undertake physical interventions when de-escalation conflict management techniques have failed to resolve conflict. The unit is not a mandatory part of this qualification, meaning that the qualification can be fully achieved without the achievement of this PI unit.

The learners undertaking the unit as an additional unit would normally be directly employed in-house staff working at certificated sports grounds, that are currently exempted from licensing under the Private Security Industry Act 2001. All other persons undertaking licensable activity are required to hold a relevant license issued by the Security Industry Authority (SIA).

Delivery of this optional unit must fully comply with the prescribed standards and criteria published by the SIA. Where employees are undertaking physical intervention, it is important they are Highfield Level 3 Certificate in Spectator Safety Supervision (RQF) correctly trained. The use of the SIA PI unit ensures the staff have been trained to a system that could be defended in the event of a civil claim or possible prosecution.