Refund policy

14-Day Cooling-Off and Cancellation Policy

At Support and Safety Ltd, we want you to book your training with confidence. That’s why we offer a 14-day cooling-off period for all course bookings made online, by phone, or by email.

How the Cooling-Off Period Works

• You have the right to cancel your course booking within 14 days of making your reservation, without giving any reason.
• To exercise your right to cancel, simply contact us in writing (by email or post) within the 14-day period.

Refunds

• If you cancel within the 14-day cooling-off period and before the course has started, you will receive a full refund of any fees paid.

Exemption: Courses Already Started

• If your course begins during the 14-day cooling-off period and you have attended or accessed any part of the course, you will lose your right to cancel and no refund will be given.
• By booking a course that starts within 14 days, you acknowledge and agree to this exemption.

How to Cancel

• Please email us at [insert your email address] or write to our office at [insert postal address], quoting your name, course details, and booking reference.

Summary

• 14-day cooling-off period applies to all bookings, except where the course has already started and been attended or accessed.
• No refunds are available once the course has commenced.